Shipping policy

  • We only ship orders on business days.
  • Orders placed before 1:00 PM EST will be shipped the same or following day; orders placed after 1:00 PM EST will be shipped the following 1-2 business days.
  • For luggage or bulky items, we use UPS, FedEx, Amazon, or DHL. For smaller items, we use USPS, FedEx, DHL, or UPS, at our discretion. 
  • From November 25th to December 31st (during the Holiday season), processing and shipping times might be longer than normal.
  • Normal delivery time is 1-7 days from the date an item was shipped (while most orders get delivered within 2-4 days).
  • Once an order is placed, cancellations are not guaranteed, the package can be refused or returned to us for a full refund. 
  • We offer free shipping across the continental US, sorry Alaska, Hawaii, APOs, and Puerto Rico, we love you just as much! It’s just that shipping to you costs a small fortune. 💛 So we need you to chip in using our discounted shipping rates.

Neutralizing Emissions

At Travellty, protecting our planet is not just a goal, it is part of who we are. We are proud to reaffirm our commitment to environmental sustainability with bold, measurable steps toward becoming a carbon-neutral company.

Since 2022, we have offered carbon-neutral free shipping on all orders and transitioned to chlorine-free EARTH PACT® natural 100% sugarcane paper for our packing slips. We have mostly eliminated single-use plastics in our office, using compostable utensils, cups, and plates, filtered tap water, and reusable bottles. Every choice reflects a simple truth: small, consistent actions lead to real, lasting change. But we know there is always more to do.

Now, we are raising the bar.
Our mission to achieve near-carbon neutrality is a critical part of our broader vision for a healthier planet. We are actively reducing our carbon footprint, not just offsetting it, because being part of this matters. Our efforts align with Shopify’s Climate Action Plan, which sets an ambitious timeline to achieve full carbon neutrality by 2040.

In the short term, we are targeting a 50% reduction in our Scope 1 and Scope 2 emissions, which are tied to direct energy use, over the next five years. To further contribute, we are investing in renewable energy projects and carbon removal initiatives through Shopify’s broader sustainability programs.

Shopify’s Climate Action Plan aims to reduce over 600,000 tons of CO₂e annually by 2026, the equivalent of taking 130,000 cars off the road for a year. Travellty is proud to be a part of this global effort by doing our part and supporting initiatives that scale real climate solutions.

At Travellty, we believe sustainability is not just about minimizing harm; it is about maximizing positive impact. We are committed to reducing our own emissions and helping to accelerate the shift toward renewable energy and low-carbon technologies.

This is a journey, not a checkbox. It is one we are proud to share with our customers and partners. Together, we are building a future where conscious choices today lead to a thriving planet tomorrow.